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Introducing the Phyto-PLASM™ and Zoo-PLASM™ line of feeds.
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Return Policy
If you are not entirely satisfied with your purchase we are here to help.
The handling of LIVE animals is tricky-more of an art. We pack almost every item the day it is order and KNOW that it is in good condition prior to it being shipped. We keep a quality control random sample behind, which gets evaluated at regular intervals as it approached its batch date. We add heat/ice packs as the weather dictates but cannot account for shipping delays or bad attitudes by delivery personnel etc. Basically stuff happens and since we stand behind our products let us know if you have concerns about a shipment or individual item you may have received. Below is a general return policy.
KEEP IN MIND:
RETURNS:
Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days depending on your credit card issuer’s policies.
The handling of LIVE animals is tricky-more of an art. We pack almost every item the day it is order and KNOW that it is in good condition prior to it being shipped. We keep a quality control random sample behind, which gets evaluated at regular intervals as it approached its batch date. We add heat/ice packs as the weather dictates but cannot account for shipping delays or bad attitudes by delivery personnel etc. Basically stuff happens and since we stand behind our products let us know if you have concerns about a shipment or individual item you may have received. Below is a general return policy.
KEEP IN MIND:
- These product have a smell; ocean or sea vegetable is normal and good
- Cool/Cold to room temperatures are fine
- Product settling is ok
RETURNS:
Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days depending on your credit card issuer’s policies.
Shipping Policy
Items ship within 7-10 days via FedEx or UPS postal services. You will be responsible for paying your own costs of shipping for returning your item. Shipping costs are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund.
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Our innovative products provide the proper nutrition, naturally.
All living organisms need nourishment.
AlgaGen products provide nourishment through aquatic feeds for countless creatures. Zoos, public aquariums, private breeders, hatcheries, Universities and home aquarists swear by the quality, consistency and customer service that we provide. We have innovated many critical products that are now mainstream in the world of feeding and breeding.
AlgaGen products provide nourishment through aquatic feeds for countless creatures. Zoos, public aquariums, private breeders, hatcheries, Universities and home aquarists swear by the quality, consistency and customer service that we provide. We have innovated many critical products that are now mainstream in the world of feeding and breeding.
